Sport shop issue

The sport shop briefly opened and I made some then 'shut' and the auction disappeared but I've still been deducted the cash....will I get this refunded?
I found the sports shop open, bid on and won a few things, now it's vanished again. I am minus in excess of £10 million and have nothing to show for it. I AM NOT A HAPPY BUNNY!!!!
What is going on here?
This happened to me in raised a ticket no reply as yet