Lost Purchased Player via Auction House & Gold Balls

23/02/19 02:13
Hello Players,
We've had a member Lose up to 200 Gold Balls and a Winning bid 400+ player from Auction House due to the new update on IOS.

A ticket has been sent numerous times explaining this with the response:

Good Day,
You have received all purchases.

&

Good Day,
We cannot see anything in the back end of your account.

Has anyone experienced this?
How can we get this rectified?

Any help will be appreciated
03/04/19 21:07
Similar to this - I made a purchase and it billed me for 2 but only got one. Sent a ticket and they said they couldn’t help -thieving so and so’s!!