According to the strict rules only one account per person is allowed so I doubt the support team would assist but they may since you are a paying customer, don't know though. There are ways to kinda do gold balls transfers but you will be taxed on a sort of exchange market and you would have to be the same league and you can't exchange back to gold balls.
Is there a way to transfer my goldballs to my second team? Need to change name and have plenty with main team
Transfer your best strat and all that experience you have gained from your main team to your second team and win a tournament with it? That'll be enough for a name change.