Forgot Password

Dear Sublinet,
My original account has been locked as i don't remember the password it was an outlook account so even if i do forgot password the account doesn't have a spam folder so would please send the recovery email on my inbox to easily access it please and so that i can start my old game fast.
Please send a ticket to the support. Precise the name of your team and the email used.
i have done so. what do i do now?
Your ticket have been answered 4 days ago, and you received an email.