Hi Will,
It is a small guild (1m fans) from France. They did at least twice i a row a trick. I think they will not do it again because i have explained their cheat on my guild's profile description ( lolllll )
I have posted it here because i thought that by this way admins might take care of the eticket.
The status of ticket ( 29/11/16 20:25 ) is still pending so i suppose we will not have an answer.
I have also read other posts and i understood that admins and the company doesn't care for a lot of things.
Excuse me for not posting details but i think it is better not to describe public the way of this cheating. I reported it via e-ticket and i cannot do more things about it.