I work in IT, so I know how difficult stuff can be.
I don't have any problem with the downtimes, errors, delays, etc, but I have a BIG problem with the way they are being communicated and recovered.
Wouldn't it be a better solution to delay games 1 day instead of recovering all in a row.
Due to the problems with stuck games, I ended up having a tournement game at a schedule I was not aware of, and the championship game 7 minutes later. Does that seem reasonable? How in the hell could a user set up a team for both games.
Instead of this plain disregard for the users, you should instead publish a post apologizing and explaining the error you had, and announce the schedule of the games for a specific period, having an interval between games. Like you are doing, it is impossible for the users to manage anything.
I have already decided not to spend a peny more in your game until I see improvement on what I stated above.
I hope you have enough "balls" to do an apologize post, and explain your bad decisions.
I don't have any problem with the downtimes, errors, delays, etc, but I have a BIG problem with the way they are being communicated and recovered.
Wouldn't it be a better solution to delay games 1 day instead of recovering all in a row.
Due to the problems with stuck games, I ended up having a tournement game at a schedule I was not aware of, and the championship game 7 minutes later. Does that seem reasonable? How in the hell could a user set up a team for both games.
Instead of this plain disregard for the users, you should instead publish a post apologizing and explaining the error you had, and announce the schedule of the games for a specific period, having an interval between games. Like you are doing, it is impossible for the users to manage anything.
I have already decided not to spend a peny more in your game until I see improvement on what I stated above.
I hope you have enough "balls" to do an apologize post, and explain your bad decisions.